Frequently asked questions
About shoishop
What is shoishop?
shoishop is an online shop and marketplace in Bangladesh for mom, baby and family essentials. Buy shoishop’s own imported products alongside items from independent sellers, with Cash on Delivery across the country.
Is shoishop the same as Shoishob?
No. shoishop (shoishop.com) is an online shop and marketplace for mom, baby and family essentials in Bangladesh. It is not related to Shoishob, which is a separate kids’ clothing brand.
Do you import directly from China?
Yes. We import many of our products directly from manufacturers in China, which lets us offer a wide range at fair prices without extra middlemen. Independent sellers on shoishop also list their own products, and the seller is shown on every product page.
Do you sell baby products?
Yes. Baby and mom essentials are the heart of shoishop.
Do you sell anything other than baby products?
Yes. We already offer other items, and we are adding many more categories soon. Keep an eye on our homepage for new arrivals.
Products
Are your products original?
Yes. Our products are original, and we work hard to make sure they always are. If you ever receive something you believe is not genuine or not as described, contact us and we will look into it and put it right.
Ordering and delivery
How long does delivery take?
In-stock orders are dispatched within 24 hours and normally delivered within 1–3 days after dispatch, so an order sent out during the day can arrive as soon as the next day. Delivery times are estimates and can occasionally be affected by holidays, weather or courier conditions.
Do you take pre-orders for items you do not have in stock yet?
Yes. Items that are out of stock right now can be pre-ordered. They are clearly marked with a Pre-order badge, and we deliver them once they are back in stock.
How do I pay?
Currently by Cash on Delivery: you pay when your order arrives. More payment options are coming soon.
Who delivers my order?
We use trusted, popular third-party courier partners to deliver your order to your door.
If something goes wrong
What if my order is late, damaged or lost?
Tell us. Couriers are responsible for delays and damage in transit, but you do not have to deal with them: we review the issue, handle the complaint, and make sure you are compensated for damage or loss as long as you can provide valid proof, such as photos or an unboxing video.
How do I return an item?
Our Returns, Refunds & Claims page explains the steps, the proof we need and the timelines.
How can I contact you?
You can reach our team by phone, WhatsApp or email. Our contact details are on the Contact page.
Still need help? Contact us.