Shipping & delivery policy
Last updated: 23 October 2026
1. How we deliver
We deliver through well-known, reputable third-party courier and logistics partners. Once your order is dispatched, it is handed to the courier, who delivers it to the address you gave at checkout. We or the courier may contact you to confirm delivery.
2. Delivery time
- Delivery: orders usually arrive within 1–3 days after dispatch.
- Dispatch: in-stock orders are dispatched within 24 hours, so an order sent out during the day can arrive as soon as the next day. We will contact you if there is a delay.
- Pre-order items are dispatched once they are back in stock; see how pre-orders work.
Delivery times are estimates. Public holidays, weather, high demand and courier conditions can occasionally cause delays.
3. Delivery charges
The delivery charge depends on where the parcel goes and how much it weighs, packaging included. You pick your delivery area at checkout, and the charge is shown there before you place your order.
| Parcel weight | Inside DhakaDhaka city | Dhaka suburbsSavar, Gazipur, Narayanganj… | Outside DhakaEvery other district |
|---|---|---|---|
| Up to 1 kg | ৳75 | ৳105 | ৳135 |
| 1–2 kg | ৳95 | ৳125 | ৳155 |
| 2–3 kg | ৳115 | ৳150 | ৳175 |
| 3–5 kg | ৳155 | ৳190 | ৳220 |
| 5–10 kg | ৳280 | ৳290 | ৳345 |
One order can weigh up to 10 kg. Offers can make delivery free; that is shown at checkout too.
4. Delays and damage in transit
Our courier partners are responsible for your parcel while it is in their care, and they are liable for delays or damage that occur during delivery.
You don’t have to chase them: shoishop handles it for you. If your order is late, lost or arrives damaged, tell us. We will review the issue, take up your complaint with the courier and keep you updated. If an item is damaged or lost and you can provide valid proof, we will make sure you are compensated, with a replacement or a refund.
To make a claim:
- Check the parcel when it arrives. If it looks damaged, take photos of the package and the item, or ideally record a short unboxing video.
- Contact us within 3 days of delivery with your order number and the photos or video.
- Keep the original packaging until the claim is resolved.
Full details are on our Returns, Refunds & Claims page.
5. Failed deliveries
Please make sure your name, address and phone number are correct and that someone can receive the parcel. If the courier cannot reach you, we will contact you to arrange another delivery attempt.
6. Questions
Questions about your delivery? Contact us.