Seller terms

These terms apply to shops that sell on shoishop. They are in addition to our general Terms & Conditions and Privacy Policy. By opening or operating a shop you agree to them.

1. Opening a shop

You need a shoishop account to open a shop. Every new shop is reviewed by our team and cannot sell until we approve it. We may decline an application, or ask for more information, without giving a detailed reason. Keep your shop and contact details accurate and up to date.

2. Your listings

You are responsible for what you list. Titles, descriptions, images, prices, sizes, age guidance and stock levels must be accurate and not misleading. Only upload images and text you have the right to use. Update or remove a listing promptly if it is wrong or you can no longer supply the product.

3. Genuine, safe and legal products

• Sell only genuine products you are entitled to sell. Counterfeit goods are not allowed.
• Products for babies and children must be safe for their stated age and carry the safety information and instructions that normally come with them.
• Do not list items that are illegal or that we tell you are not permitted.

If a product turns out not to be as described, our authenticity commitment applies and we may remove the listing.

4. Orders

When a customer orders from your shop, you are expected to fulfil the order as listed and keep its status up to date in your dashboard. Do not cancel orders without a good reason. Repeated cancellations or unfulfilled orders may lead to restrictions on your shop.

5. Pre-orders

You may offer pre-orders only for items you can realistically supply. Be honest about timing, tell customers promptly if it changes, and deliver as soon as the item is back in stock. See how pre-orders work.

6. Delivery, claims and refunds

Orders are subject to our Shipping & delivery policy and Returns, refunds & claims page. You agree to cooperate with claims for damaged, incorrect or missing items, and to provide replacements or refunds where a claim is accepted.

7. Fees and payouts

Any fees, and how and when you are paid for your sales, are agreed with shoishop for your shop. If you are unsure, contact us before you start selling.

8. Customer data

You may use customer details (such as names, addresses and phone numbers) only to fulfil the order they belong to. Do not use them for marketing, share them, or keep them longer than you need.

9. Content and intellectual property

You keep ownership of the content you upload. You give shoishop permission to display it on the site, in search results and in our marketing for as long as your listings are live. You confirm you have the right to do so.

10. Suspension and removal

We may remove a listing, suspend a shop or end a seller relationship if these terms or our policies are broken, if there are repeated customer complaints, or if we need to protect customers or the marketplace. Where we can, we will tell you why. You can close your shop at any time by contacting us.

11. Liability

You are responsible for the products you sell and for meeting the laws that apply to them. To the extent the law allows, shoishop is not liable for indirect or consequential losses. Nothing in these terms limits any right that cannot be excluded by law.

12. Changes

We may update these terms. The date at the top shows when they last changed, and continuing to sell means you accept the current version.

13. Contact

Questions about selling on shoishop? Contact us.